You can still sign in with your email code or Google. Then go to Settings → Security.
If you have a backup code
- Under Lost your authenticator app or passkey device?, enter a backup code and choose Use backup code.
- Your authenticator apps and passkeys are removed, you're signed out on every device, and approvals you've given will need to be given again.
- Sign in again and set up a new authenticator.
After five wrong backup codes, you have to wait 15 minutes before trying again.
If you don't have a backup code
- In Settings → Security, under No backup code?, describe What happened and choose Ask Devote to recover my account.
- Someone at Devote will call you back on a phone number we already have before changing anything. They'll also check with another Primary Admin or Admin of your organization where possible.
- If your recovery is approved, your lost authenticator is removed and you're signed out everywhere. Your role doesn't change.
If you can't sign in with your email at all, email security@usedevote.com.
Still have a question? Email support@usedevote.com, or browse the Help Center.
