Get help. In the sidebar, choose Help & feedback, then Get help. Write your message and choose Send to Devote. Devote replies by email within one business day (Monday to Friday, 9 a.m. to 5 p.m. Mountain Time). You can reply to that email or in the app under your requests. You can also email support@usedevote.com. Never include bank account numbers, passwords or authenticator codes.
If someone else may be using your account
- In Get help, choose Urgent: someone else may be using our account. This alerts Devote right away, even outside support hours. No one is on duty around the clock, though.
- While Devote reviews an urgent report, withdrawals for your organization can't be requested, approved or sent. You'll see Under review by Devote. Deposits aren't affected.
If someone may have used your sign-in, go to Settings → Security and choose Secure my account. You're signed out on every device. Approvals you've given need to be given again, and requests you made or that wait on you are withdrawn. Money already set aside or sent isn't affected. For the next 30 days, each withdrawal or approval you make asks for an authenticator code. Devote reviews before your withdrawals can resume.
Can't sign in? Email security@usedevote.com.
Still have a question? Email support@usedevote.com, or browse the Help Center.
